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Customer Relationship Management

Every business organisation today operates within highly competitive and dynamic markets; changing customer needs and demands require a new and innovative approach through which to manage the business successfully. Those organisations that opt to cling to the habitual and sometimes out-dated approach to business operations, adhering to the philosophy of “business as usual,” face an inevitable struggle to merely survive.

Introducing Sub Grids in Microsoft CRM2011

One striking upgrade introduced in Microsoft Dynamics CRM 2011 over its predecessor CRM 4.0, is the introduction of grids embedded into forms. This UI capability provides users with fast and powerful access to an entity’s related child entities with an in-built facility to create and edit items through the parent form. The image below shows a sub grid displaying a list of an account’s related contacts.

Age of the Ubiquity of ICT

iMovo Solutions Advisor Hadrian Sammut published another in a series of articles which are appear in the Times of Malta’s iTech supplement , edited by leading ICT journalist Martin Debattista.

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