What to watch out for before running a Multilingual Help Desk
You are ready: you have all the content ready in your language, you learnt how to create dynamic content* in Zendesk, and you are looking forward to using your first placeholder – regardless of the language your customers speak. But before you dive in, let’s make sure you don’t make any of these common mistakes.
What is a Zendesk App, and why do you need it?
If you have been using Zendesk for enough time, you surely have heard that Zendesk can be “integrated” with other pieces of software your company is already using. Let’s see together what this means, why it is so useful and why it is pushed by Zendesk marketing campaigns.
Are 12 Views enough? Well, if they are not, your Zendesk isn’t set up correctly
Views are the primary way of managing tickets in Zendesk. Tickets are displayed in a view according to the agent’s ticket privileges, so agents only see the ticket that they are permitted to reply to. Since different views can be set available for different agents, 12 views should always suffice. The agent’s job is to answer tickets, but you cannot […]
