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Social CRM is the next big thing

Hadrian Sammut talks about the advent of Social CRM and how its changing the face of business as we know it.

The value of social CRM is to get people interacting and working for the brand, highlighting the growing number of traditional websites and advertisements that combine a push towards a Facebook or Twitter page where interested persons can “find out more”…

http://www.timesofmalta.com/articles/view/20120510/technology/Social-CRM-is-the-next-big-thing.419201

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