Are 12 Views enough? Well, if they are not, your Zendesk isn’t set up correctly
Views are the primary way of managing tickets in Zendesk. Tickets are displayed in a view according to the agent’s ticket privileges, so agents only see the ticket that they are permitted to reply to. Since different views can be set available for different agents, 12 views should always suffice. The agent’s job is to answer tickets, but you cannot […]
How the IoT will change Customer Service
The key objective of technological advancement is to minimize human effort as much as possible. Isn’t that why we have machines in our home? The refrigerator stores our food and keeps it fresh. The TV entertains us. The washing machine helps keep our clothes clean.
