Grow your business green & digital
iMovo and EMCS Ltd have once again teamed up to help you gain access to funds which could make a real difference to the future of your business, through The Smart and Sustainable Investment Grants scheme.
Is RPA shaping the future? Discover what it looks like
Robotic process automation or RPA is already in place in many businesses around the world. The results of it have been most promising. It has saved businesses a lot of money and made things more efficient. However, it’s important to remember that RPA is tech that’s still very much in its nascent stages, and it […]
Quick guide about the #1 Customer Support – Zendesk
In an age where businesses are allowing their customers to reach out to them through a variety of channels, it’s vital to invest in a software platform that allows every customer’s query to be resolved. That’s where Zendesk comes into the equation. A customer support platform, Zendesk gives businesses the opportunity to communicate with customers […]
The advantages and benefits of implementing an Integrated Customer Support Service
Customer service is one of the most crucial aspects of running a business. Your customer service team should be prepared to understand and address all the issues that your customers might be having. If they are slow or ineffective, the team can inadvertently end up making the situation worse. This will not only frustrate your […]
3 key reasons why financial service providers benefit from a CRM strategy
“Customer is the king” may sound like a cliché, but it has the ultimate mantra to the success of businesses, including financial institutions. Central banks, internet banks, credit unions, loan associations, mortgage companies, insurance companies, and the likes pay great attention to their customers because their existence depends on them. This is the reason customer […]
How Business Intelligence (BI) is revolutionising the Financial Services Industry to be more Data-Driven
Business intelligence (BI) is capable of unlocking the full potential of a company and its services, especially those in the finance industry. With access to real-time data, employees and managers alike, can make more reliable, effective and quicker decisions. Read on to learn how BI tools are being used to revolutionize the finance industry. What […]
Customer Experience Trends – What do customers want in 2022?
Customers have evolved tremendously over time, and the COVID-19 pandemic has brought forth largely digital experiences for them. To be able to stay relevant in a competitive market in 2022, every business needs to adapt to changes in customer behaviour. They will have to stay abreast of trends that are blazing the trail in the […]
Intelligent Automation vs Robotic Process Automation – The pros and cons
The present era is marked by automation of all kinds. Businesses have been able to successfully implement automation technologies to reduce cost, optimize processes, and boost the productivity and efficiency of employees. However, organizations are often confused between Intelligent automation and robotic process automation (RPA). It’s important to note that both technologies are different in […]
What is hyperautomation and how can businesses benefit from it?
While businesses were still getting used to automation and the disruptions that it brings with it, the world started moving towards a more advanced technology – hyperautomation. Hyperautomation is quickly turning from an option to a necessary transformation for most industries. In their top technology trends for 2022, Gartner listed hyperautomation at number 7. Gartner […]
Features to look for in a CRM solution
Having a good CRM solution is a great way to streamline your business. It can enable you to boost sales by improving your customer engagement and retention rates. Among the various CRM solutions you can find in the market today, only some of them have those essential features which any business can benefit from. Let’s […]
