Responding to customer feedback: What not to do
Good companies are aware of how important it is to maintain a positive relationship with customers. Their responses are polite and to the point, and their objective is to always offer a solution. They make it a point to make the most of the feedback they receive, regardless of whether it is positive or negative. In other words, they do everything it takes to protect their reputation and brand image.
The death of a master storyteller
On February 7, 2017, the world lost one of its best-known Swedish academics – Hans Rosling. One described as ‘the man in whose hands data sings’. Others described him as a ‘data guru’ and even ‘the Jedi master of data visualisation’.
Experienced Executive joins iMovo’s Board of Directors – Philip Micallef
iMovo is pleased to announce that it has appointed Mr. Philip Micallef as a member of the company board of directors. This executive appointment further reinforces and strengthens iMovo’s growth plans and its efforts to bring innovation and choice to the market.
Introducing Talend: Starting your Big Data journey
We’ve recently held our first Talend event, “Introducing Talend: Starting your Big Data journey”. This exclusive event brought together BI professionals from different sectors who were interested in learning how solutions such as Talend can help harness and exploit the challenges and opportunities brought about by the rise of Big Data and the Internet of Things (IoT).
iMovo hosts Qlik Roundtable and Business Brunch
We’ve recently held our annual “Qlik Roundtable and Business Brunch” at Le Meridien Hotel in St. Julian’s. This half-day event brought together BI professionals from a broad spectrum of companies from different sectors, who were looking to learn more about Qlik and how it can help organizations grow, innovate and succeed – all through the power of visual analytics.
Data analysis: History of Maltese Football
How many matches did the Malta national football team win throughout the years? Who’s the coach which helped winning most games? Which was the best year for our national team? Click through this dashboard to learn more about our football history.
Whatever you want
At the core of a CRM approach is the appreciation that customer life-time value can be optimised when deeper relationships are formed between carefully targeted customers and the respective business organisation.
Zendesk Talk update: New Call Monitoring feature available
Zendesk has recently announced the launch of Call Monitoring, a new feature which will be available exclusively to customers on the Talk Advanced plan. With the new Live Calls dashboard, Zendesk admins will now be able to see at-a-glance all ongoing calls, listen in on agent conversations and barge in on calls when agents need support or escalation.
Hybrid App Development: Taking web dev to the mobile
I’d always felt that mobile app development was a challenging field to delve into and that it would require a lot of patience and experience before being able to roll out a decent, usable application. Well, I’m sure all good apps need such a mindset, however, as technology continuously morphs with new ideas, we’ve been gifted with alternative solutions that stray from the native path..
Zendesk Success Story: Surrey County Council
iMovo has recently successfully implemented a customer service project for the Surrey County Council.
