Become a Data Rock Star!
To meet this growing demand of more dynamic and customisable reports that are easily and rapidly available and reduce the time to get value, one approach involves setting up an environment in which information consumers can create and access their own sets of reports, queries and visual analytics themselves, with minimal intervention of IT specialists. This environment is what is being termed as Self-Service BI (SSBI).
Extending Zendesk’s Functionality
Over 450,000 companies use Zendesk as their support platform. These companies have support teams of all sizes, ranging from 2 to over 100 customer support agents and come from various industries including telecommunications, retail and healthcare.
The reason that Zendesk is used by organisations of such varying sizes and requirements, is that despite its simple interface, it is extremely customisable.
Once upon a..
We all know that data is powerful. But with a good story, it’s unforgettable.
10 Signs That You’re Ready To Plunge Into Data Warehousing
If you noticed some of these signs, that you know you need some Business Intelligence within your company. Contact us to discover the perfect BI for you
Sales Through Service: Four Simple Customer Service Tips To Increase Sales
Good customer service is fundamental; especially today in an ever-changing business environment where alternatives are easily found and there are little to no changeover costs. This should encourage you to ask yourself if you are giving the best customer support to your customers. If you are not sure you do, here are some good reasons why you should invest more in customer service.
Tableau Introduces version 8.2
Tableau Software has just introduced a new version of their market leading data discovery product – Tableau 8.2 – an update that brings Tableau to Mac users all over the world and provides the ability of easy data storytelling.
Qlik Launches Next Gen Data Visualisation and Discovery Application: Qlik Sense
Qlik, a global leader in data discovery, has recently introduced Qlik® Sense Desktop, a free version of its next-generation data visualisation application that delivers a simple drag-and-drop interface for business users to rapidly create interactive visualisations, reports, and dashboards.
How Pitch22 is using Zendesk to provide the best possible customer service
This month we would like to bring you a Zendesk testimonial from Pitch 22, who have developed a web application that assists youth and amateur football clubs to improve their operations.
The Power of Great Customer Service
“It costs 6-7 times more to acquire a new customer than to retain an existing one.” This statistic, as reported by Bain and Company, is one of the most popularly quoted statistics related to the importance of customer retention.
Turning your Customers into a “Volunteer Marketing Army”
Thomas Jefferson once said that “the man who stops advertising to save money is like the man who stops the clock to save time.” It is no secret that successful marketing is the lifeline of any business.
