Hybrid App Development: Taking web dev to the mobile
I’d always felt that mobile app development was a challenging field to delve into and that it would require a lot of patience and experience before being able to roll out a decent, usable application. Well, I’m sure all good apps need such a mindset, however, as technology continuously morphs with new ideas, we’ve been gifted with alternative solutions that stray from the native path..
Zendesk Success Story: Surrey County Council
iMovo has recently successfully implemented a customer service project for the Surrey County Council.
JIRA: The Project Leader’s Best Friend
If you currently face project management issues, I highly recommend considering JIRA. Without it I know I’d feel the dread: three weeks in, we would be swirling in a cauldron of unfinished tasks from one sprint and a fresh batch of new tasks to be added to another.
The Missing Piece of your Modern Consumer 360°
This article shall attempt to provide a number of hints as to how an organisation can offset the difficulty of developing an effective customer profile through an efficient and effective support process.
Zendesk and Google Play: Turning Reviews Into Tickets
Your Zendesk can be extended to Google Play Reviews by installing a first party app. This will then connect to your Google Play Developer account and a ticket is created for every review posted on your app’s Play Store listing.
And How Can I Assist You Today, Sir?
What are Chatbots? How do they work? Discover how Facebook Messenger and Zendesk are using chatbots to help businesses enrich their customers’ journeys.
The Zen of Social Customer Support
That the “the customer is always right” continues to haunt the corporate world to the delight to customers who seek to get the best out their hard-earned money. But it is progressively getting worse in the age of personal mass communication as customers easily resort to digital and social media if they don’t get it immediately right…
What is Big Data?
If you’re trying to figure out what Big Data is – you really need to stop. Stop and think, that is. Big Data can’t be defined by the size or speed of the data, but rather than by the opportunity it can create for you. It’s a state of the mind, more than it is a state of the art technology…
CHOGM15 – Protecting Natural Resources
This infographic gives an overview of which Commonwealth countries are the biggest consumers of crude oil and electricity. You will also be amazed to discover which countries have already moved away from fossil fuels and are already relying heavily on renewable sources of energy.
Four Zendesk Apps for all Four Seasons
Zendesk enables you to seamlessly integrate an unlimited number of applications which further extend its capabilities. We have already highlighted five free apps in a recent article: “5 Free Zendesk Apps that will Make Your Life 10 times Easier”. We will continue where we left off and introduce you to another four Zendesk Apps which are very popular with our customers.
