Zendesk: More than Meets the Eye. Unlocking Hidden Features with a Review

Laying the Groundwork – is your Zendesk being used to its maximum potential? To the uninitiated, Zendesk might be just another customer support tool. But those in the know recognize its vast capabilities. Yet, like any intricate software, Zendesk requires regular checkups to ensure optimal performance. Over time, without routine system reviews, businesses risk not […]

How the evolution of Customer Experience optimised businesses

To know the word customer experience optimisation, we should initially explain what client experience is. To place it easily, Customer Experience is the amount of all the knowledge from start to finish that a customer had of a label on their journey of buying any items or usefulness. This term doesn’t allude to the customer’s […]

How will Customer Experience (CX) evolve in 2022?

Customer Experience (CX) has come a long way, and in 2022, it’s all set to go even further and become better. But how? To know the answer, read on as we share with you the biggest CX trends in 2022. 1. More capable AI-powered chatbots AI-powered chatbots have been around for a long time. However, […]

Understanding Customer Experience and why it matters

Customer experience refers to the customer’s overall perception of your company or brand. It can be the result of single or multiple interactions with the brand involving all stages of consumption. It encompasses every feature the company is offering, like packaging, advertising, customer care, and other service features. Customer experience is a holistic approach, taking […]

How to improve your Customer Experience with the right solution

A business can only survive and thrive in the long run by making sure that its customers are happy. After all, why would customers continue to put their trust and faith in a business that disappoints them? That’s why customer experience, or CX, has become a big thing for modern-day businesses. There are various ways […]

Grow your business green & digital

iMovo and EMCS Ltd have once again teamed up to help you gain access to funds which could make a real difference to the future of your business, through The Smart and Sustainable Investment Grants scheme.

Quick guide about the #1 Customer Support – Zendesk

In an age where businesses are allowing their customers to reach out to them through a variety of channels, it’s vital to invest in a software platform that allows every customer’s query to be resolved. That’s where Zendesk comes into the equation. A customer support platform, Zendesk gives businesses the opportunity to communicate with customers […]

The advantages and benefits of implementing an Integrated Customer Support Service

Customer service is one of the most crucial aspects of running a business. Your customer service team should be prepared to understand and address all the issues that your customers might be having. If they are slow or ineffective, the team can inadvertently end up making the situation worse. This will not only frustrate your […]

Customer Experience Trends – What do customers want in 2022?

Customers have evolved tremendously over time, and the COVID-19 pandemic has brought forth largely digital experiences for them. To be able to stay relevant in a competitive market in 2022, every business needs to adapt to changes in customer behaviour. They will have to stay abreast of trends that are blazing the trail in the […]

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