How to Provide the Best Internal Support
Two weeks ago iMovo and Zendesk collaborated to host a half-day event which drew special attention to how companies can provide great customer service .At the end of the event we asked all attendees to answer two simple questions to help us understand their number 1 issue. We thus gathered all the feedback and found that one issue was particularly niggling.
Zendesk Malta Event Photos
This post includes all photos taken at the event recently hosted by iMovo and Zendesk.
The Wall Of Bound
Strict corporate governance is often justified as necessary to protect valuable corporate data and prevent it from falling into the hands of the competition. However, this data is often electronically ‘locked’ away from the very stakeholders who have the potential to enrich, improve and augment its timely and profitable value.
How to Strengthen Affiliate Relationships using Zendesk
At the sales heart of many iGaming companies one typically finds an affiliate programme. It is fairly common to find that 40-50% of sales are nowadays generated by affiliates. This channel is an excellent one to utilise for player acquisition as it is performance-based (you only pay for what you get) and can provide significant reach and visibility to iGaming companies.
How Can Restaurant Owners Achieve Social Media Success?
Within this article we include a few tips as to how restaurant owners within the hospitality industry can make the most of the social media channel and successfully utilise social media to create a mutually-beneficial relationship with customers.
Attaining Customer Loyalty
For retail businesses, increasing sales can occur by selling their products at heavily discounted prices. At first glance, this customer acquisition method seems to work. However, at the end it is grossly unsustainable and it does more harm than good to your business. You may make lots of sales, but hardly any of the cash translates to profits. Therefore, here are some reasons why customer loyalty is significantly important.
The Risk of not Risking – Why Financial Agencies should plunge into CRM
Gather insight on your customers, increase automation in your daily routine and use helpful and easy-to-compile data visualisations for a more customer-focused approach within your company.
The Key to an Efficient Customer Support Team in the iGaming industry
Zendesk offers a multichannel customer service platform which will improve efficiency by grouping all support requests in one location, thus eliminating the need of having to switch between multiple channels.
How your Company can Turn Leads into Customers
As mere humans, we feel like the world revolves around us. We are the “stars” in our show. As customers, we don’t feel much different – we have come to expect personalised and individual experiences. Business owners who are constantly striving to create a long-lasting relationship with their customers should certainly keep this in mind.
Extending Zendesk’s Functionality
Over 450,000 companies use Zendesk as their support platform. These companies have support teams of all sizes, ranging from 2 to over 100 customer support agents and come from various industries including telecommunications, retail and healthcare.
The reason that Zendesk is used by organisations of such varying sizes and requirements, is that despite its simple interface, it is extremely customisable.
