Customer Experience Management: Best Practices
Customer experience management may be the baseline of any successful company nowadays. If you are looking for a customer experience platform that is powerful, scalable and flexible, contact us today! We can help you implement a successful customer service platform and support you throughout your journey.
In the Age of Automation, it’s Never Been More Important to Be Human
If there is one thing that the rise of AI makes even more important is the human’s role in the conversation. As users get used to AI-driven support, the human element is critical when things turn sour. This frustration may, in future, become commonplace and reflect the greatest limitation chatbots have: a lack of empathy and an inherent lack of understanding. Companies should augment their customer support operation with chatbots to free up human customer support agents for more delicate and complex issues.
What Managers Should Look for and Take Advantage of in a CRM System
In our digital world, businesses looking to thrive need to develop strong relationships between representatives and prospects. Unfortunately, computers aren’t capable of building relationships by themselves, and people still outclass these devices when it comes to establishing a rapport.
iMovo becomes First Premier Implementation Partner for Zendesk in EMEA
iMovo Ltd, an acknowledged leader in Customer Experience Management (CEM), Business Intelligence (BI), Workforce Management (WFM) and Artificial Intelligence (AI), is pleased to announce that it has achieved Zendesk Premier Implementation Partner status, the first such partner in the EMEA region to do so.
How AI is Changing the Retail Industry
AI is already changing the way businesses tap into their customer bases and it is already playing an active role in improving and enhancing various industries. Let’s have a look at how AI is changing (and has the potential to change) the retail industry.
Customer Service trends that are expected to make an impact in 2019
Companies understand the importance of improving their customer experience and are ramping up their efforts to improve their CRM processes. Because customer preferences change every year, businesses need to keep pace with changing times and tweak their customer service strategy according to the latest market trends.
The Impact of Big Data in Healthcare
Big data is already being leveraged in the Healthcare industry. Here are ways how its already benefiting the industry, and the latest trends to keep an eye on.
Technology Trends that Have the Potential to Disrupt Business in the Next 5 Years
When people think of the future, they think of technology maturing to help businesses in their day to day tasks. However, the reality is that certain technology trends have the potential to disrupt business. Let’s look deeper at some of these technological trends.
AI in Future Workplaces
Artificial intelligence is the latest buzzword in corporate corridors. AI holds tremendous promise for both small and big businesses. It can help companies get answers to some of the most difficult questions that have been haunting them for years.
CRM Projects: Why They Fail and How to Prevent Failure
The goal of a successful CRM implementation is to boost efficiency, improve customer satisfaction, simplify access to customer data and make the most of up-sell and cross-sell opportunities. Ideal implementation should make it easier for users to acquire actionable data in real-time from a range of sources and convert the CRM data repository into a key resource.
