Two reasons investors love companies that use a CRM system
Of course, investors are a tough crowd, and they don’t intend to spend unless they’re guaranteed to receive their pound of flesh. So, what makes a startup appealing to investors today? Well, a lot and one of those things happen to be an investment in CRM systems.
Deploying Mobile WFM Software: Tips
Mobile workforce management is a category of software and related services used to manage employees working outside the company premises. These Mobile WFM (Workforce Management) Solutions are, needless to say, quite powerful. They can be leveraged to solve a wide range of issues that organizations are likely to face. In the US, almost 70% of organizations have staff members that are mobile. This includes field technicians, frontline sales personnel, security teams etc.
Are 12 Views enough? Well, if they are not, your Zendesk isn’t set up correctly
Views are the primary way of managing tickets in Zendesk. Tickets are displayed in a view according to the agent’s ticket privileges, so agents only see the ticket that they are permitted to reply to. Since different views can be set available for different agents, 12 views should always suffice. The agent’s job is to answer tickets, but you cannot […]
How the IoT will change Customer Service
The key objective of technological advancement is to minimize human effort as much as possible. Isn’t that why we have machines in our home? The refrigerator stores our food and keeps it fresh. The TV entertains us. The washing machine helps keep our clothes clean.
Key features to look for in a WFM solution
If you’re on the hunt for a Workforce Management Solution (WFM) there are a ton of options in the market that you can choose from! However, not all of them may meet your requirements. In fact, some of them don’t even possess the most basic features that today’s businesses need.
The 4 Ps of Workforce Management
Workforce management (WFM) consists of the whole host of activities that an organisation employs in order to optimize the efficiency and output of its manpower. Activities such as work and manpower scheduling, demand forecast, and management of staff are a part of workforce management.
Ten Tethered Red Balloons (Part 2)
When DARPA and all interested parties had recovered from the sheer surprise at the swiftness with which the competition had been won, most social media experts incorrectly assumed that the competition had been won through the superior number of participants that the winning team had managed to recruit relative to the other teams.
The benefits of implementing a CRM solution
Customer Relationship Management (CRM) refers to a set of strategies that aid the management of a business’s relationships with its customers. However, to implement those strategies in a more quantifiable manner, we use CRM software programs. There are several benefits that businesses can gain from adopting a CRM approach. To begin with, CRM strategies help organizations develop better relationships with their customers.
Ten Tethered Red Balloons (Part 1)
As a company specialising in Customer Experience Management (CEM), a field of client analysis that encompasses the relatively modern medium of social networks, there is one particular question that we, at iMovo, get asked more often than any other. This question revolves around the hype of social media and this is where the story of the ten red balloons starts.
Vacation Planning for Your Employees: It’s Never Too Early
“Vacation” – it’s a term that employees love. After all, who wouldn’t want to take off from work and spend a couple of weeks relaxing? Most of us would. But, the sad reality is that most of us don’t. Yes, it does sound surprising, but the fact is that most employees do not make use […]
