Questions to ask before implementing a customer experience management program
Boosting customer experience (CX) is on every business’s to-do list these days, and it’s no surprise why. When faced with fierce competition, exceeding customer expectations by delivering superior value through overall customer experience can give a company a definite Unique Selling Point (USP).
Seven best practices of customer service
Customers judge a company not just by its product or service, but also by the competence, behavior and attitude of its staff. Consistently poor customer service can easily prompt customers to abandon a brand whose product they may have otherwise appreciated.
iMovo appointed Premier Solution Provider for Zendesk in EMEA
iMovo is pleased to announce that it has been appointed as a Zendesk Premier Solution Provider in the EMEA region – the highest level of achievement for a Zendesk Partner.
Miriana’s volunteering experience in India
We’d like you to meet Miriana. Her next adventure will be in Bodhgaya, India, where she will be volunteering with Right 2 Smile (R2S), a Maltese NGO which focuses on providing education, medical outreach and community development in Kenya, Cambodia, India and Malta.
Introducing Talend: Starting your Big Data journey
We’ve recently held our first Talend event, “Introducing Talend: Starting your Big Data journey”. This exclusive event brought together BI professionals from different sectors who were interested in learning how solutions such as Talend can help harness and exploit the challenges and opportunities brought about by the rise of Big Data and the Internet of Things (IoT).
iMovo hosts Qlik Roundtable and Business Brunch
We’ve recently held our annual “Qlik Roundtable and Business Brunch” at Le Meridien Hotel in St. Julian’s. This half-day event brought together BI professionals from a broad spectrum of companies from different sectors, who were looking to learn more about Qlik and how it can help organizations grow, innovate and succeed – all through the power of visual analytics.
Big data analytics: translating information into knowledge
The concept of Big Data has been around for a number of years now and although businesses have started to understand the importance of streamlining and analysing all the data captured and combining this with sources of data from external sources, some are still unsure about what it is and how it can be used.
Zendesk Talk update: New Call Monitoring feature available
Zendesk has recently announced the launch of Call Monitoring, a new feature which will be available exclusively to customers on the Talk Advanced plan. With the new Live Calls dashboard, Zendesk admins will now be able to see at-a-glance all ongoing calls, listen in on agent conversations and barge in on calls when agents need support or escalation.
Zendesk Success Story: Surrey County Council
iMovo has recently successfully implemented a customer service project for the Surrey County Council.
The Missing Piece of your Modern Consumer 360°
This article shall attempt to provide a number of hints as to how an organisation can offset the difficulty of developing an effective customer profile through an efficient and effective support process.
