Change your Customer Experience with iMovo
Streamline, Engage, and Delight
iMovo empowers businesses to elevate their customer experience, streamline support operations, and unlock valuable insights. As a Zendesk Premier Solution Provider, iMovo has successfully delivered 100+ projects across various industries, helping organizations optimize their customer service strategies.
With a team of certified consultants and deep expertise in Customer Experience Management, iMovo enables businesses to enhance efficiency, improve customer satisfaction, and foster long-term loyalty. By leveraging best-in-class solutions and automation, iMovo helps companies reduce costs, drive operational excellence, and create meaningful customer relationships.
Why choose Zendesk?
Zendesk is the ultimate Customer Experience solution, trusted by over 100,000 businesses to deliver seamless, AI-powered service. It enables businesses to meet customers wherever they are – across any channel – while personalising every interaction
to their needs. With built-in automation and AI, Zendesk helps teams work more efficiently, resolve issues faster,
and scale support without compromising quality.
- Provide instant help on your website, mobile apps, social and business channels
Meet customers where they are and deliver rich conversational experiences. Customers expect great service across all channels. Messaging makes it easy to deliver personalised and engaging interactions – without the heavy lift. It comes with built-in automation and AI so you can serve more customers, and can be completely customized to meet your needs.
- Loyalty
Build and grow customer relationships by reaching out with contextual, timely interactions.
- Speed
Help customers do more themselves using bots and integrations, letting agents jump in only when necessary.
- Personalisation
Use customer data to initiate rich, interactive conversations that are tailored to their needs.
- Dial up your voice support with AI
Only Zendesk voice offers human connection with AI at the center. Deliver more personalised, high-quality customer experiences at scale on every call, from start to finish. Zendesk lets you assign AI agents to answer calls. Using natural, adaptable language to support customers, AI agents can solve sophisticated interactions and redirect customers to a human agent if necessary.
- Manage calls in one place
Direct and route calls in the same workspace as your other channels and have full context in every interaction.
- Resolve calls with automation
Offer nonstop voice support and resolve 50% of customer interactions with AI agents for voice.
- Use AI to finish calls faster
Allow agents to provide accurate answers with instant insights and reduce time spent on transcripts and summaries after calls.
- Monitor quality, boost CSAT
Track all conversations to identify and act on performance trends, so you maintain high-quality interactions.
- Powerhouse operations for powerful teams
AI-driven workforce engagement management keeps your team running like a machine. A smooth experience means agents, and customers, are happy for the long haul. With Zendesk workforce management, AI-powered forecasting and scheduling plus real-time performance reporting equals one big sigh of relief for you. Admins get more visibility and better understand how to deploy agents.
- Inspire productivity
With automatic forecasting, scheduling, and monitoring, you can run your team with precision. Cut down on inefficiencies – saving the whole organisation time and money.
- Get intel, effortlessly
From schedule adherence to resolution time, Zendesk sends you insights that show exactly how your team performs. Use the findings to stop service problems before they start.
- Ensure superior CX
Make sure every conversation is top-tier. We evaluate 100% of interactions, including AI agents, and automatically highlight areas for coaching, because transparency builds trust.
Download the Zendesk CX Trends Report to discover what CX leaders are expecting for 2025 and the paths they will choose.
Elevate Your Customer Experience
Say goodbye to disjointed conversations and hello to a seamless customer journey. Zendesk empowers your team to provide exceptional customer support across multiple channels, including email, live chat, phone and social media.
Simplify Support Operations
With Zendesk, you can streamline your support operations with efficient ticket management, automated workflows, and intelligent routing. Spend less time on administrative tasks and more time delivering higher value to your customers.
Gain Valuable Insights
Leverage Zendesk’s powerful analytics and reporting tools to gain key insights into your support team’s performance, customer behaviour, and trends. Make data-driven decisions for continuous improvement of your support processes.
Key benefits:
Customer support isn’t always easy. Zendesk Generative AI – powered by OpenAI – makes it easier. Change tone, automatically write support articles, and deploy bots that sound like people, all with a few clicks..
- Seamless Ticket Management: Effectively track, prioritise and resolve customer inquiries with Zendesk’s advanced ticketing system. Streamline your support workflow and ensure timely resolutions.
- Multi-Channel Support: Engage with customers through various channels – including email, live chat, phone, and social media – delivering consistent support experiences across all touchpoints.
- Self-Service Solutions: Reduce support ticket volume and empower your customers with a self-service portal, knowledge base, and community forums.
- Automate Workflows: Save time and streamline your support processes with automation. Set up triggers, macros and automations to handle repetitive tasks and provide faster resolutions.
- Knowledge Capture and Collaboration: Harness the collective knowledge of your support team with Zendesk’s collaborative features. Share insights, internal notes and best practices to enhance problem-solving.
- Integration Capabilities: Seamlessly integrate Zendesk with your existing tools and systems, such as CRM platforms, chat software, and analytics tools. Achieve a unified view of your customer interactions.
- Customer Analytics and Reporting: Gain valuable insights into customer behaviour, agent performance and support trends with Zendesk’s robust analytics and reporting capabilities.
- Customer Satisfaction Surveys: Zendesk’s survey tools collect customer feedback and measure satisfaction levels, helping to identify areas for improvement and allowing you to prioritise customer-centric initiatives.
- Customer Segmentation and Targeting: Customers are anything but identical. By tailoring support experiences to their specific needs and preferences, you can drive customer loyalty and retention. Zendesk empowers you to make more personalised interactions.
Why choose iMovo as your Zendesk partner?
iMovo Ltd is an innovative market leader in Digitalisation, Transformation and general IT Advisory services with a customer base that spans several countries including Cyprus, Portugal, Malta, Spain, the United Kingdom, France, Italy, Greece, Dubai and Lebanon.
With years of experience and more than 100 successful projects, iMovo is a Zendesk Premier Solution Provider and a leader in Customer Experience Management. With expertise across all main industries and business functions and a team of certified consultants, iMovo has helped organisations improve their customer service operations, foster satisfied customers and build loyal relationships as well as create new efficiencies and generate value and cost savings.
Expertise and Experience
iMovo is a Zendesk Premier Implementation Partner with extensive experience in implementing and optimising Zendesk for businesses of all sizes. We understand your unique requirements and provide tailored solutions.
Customisation and Scalability
Our team of experts will seamlessly integrate Zendesk into your existing systems and workflows. We can customise Zendesk to match your specific requirements and ensure scalability as your business grows.
Training and Support
We offer comprehensive training sessions to empower your team to make the most of Zendesk's features. Additionally, our dedicated support team is always available to assist you.
What some of our customer have to say about us
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Get started today!
Contact our team to schedule a consultation and discover how Zendesk can drive growth, improve efficiency, and enhance customer satisfaction. Unlock your business potential today.
