CHOGM15 – Protecting Natural Resources
This infographic gives an overview of which Commonwealth countries are the biggest consumers of crude oil and electricity. You will also be amazed to discover which countries have already moved away from fossil fuels and are already relying heavily on renewable sources of energy.
Four Zendesk Apps for all Four Seasons
Zendesk enables you to seamlessly integrate an unlimited number of applications which further extend its capabilities. We have already highlighted five free apps in a recent article: “5 Free Zendesk Apps that will Make Your Life 10 times Easier”. We will continue where we left off and introduce you to another four Zendesk Apps which are very popular with our customers.
The Concealed Treasure Uncovered
The seemingly ever-present Arab in Black meant that those around it never questioned its significance. Similarly, corporate data in today so pervasive in our everyday business processes that few ever bother to question the true value of such data if exploited within a different or diverse context.
The Importance of Using CRM in your Business
There are countless ways to leverage the CRM towards developing new opportunities. Applications such as cross-selling, up-selling, profitability analysis, and campaign management are just a few, and innovative possibilities are evolving all the time.
Increase your impact with Microsoft Dynamics Marketing
Microsoft Dynamics Marketing is a stand-alone, integrated marketing management solution for marketing operations, planning, execution, and analytics across all channels—digital, social, and traditional.
Customer Support 7th Heaven – How to Get There in 7 Easy Steps
Online Help Centres provide customers with a complete self-service support option. Customers can use it as a knowledge base, community and customer portal. But, what makes a good help centre? What are the components that are critical for customers’ satisfaction?
Data Visualisation: Endangered Safari
This visualisation illustrates the population stability and endangered status of large African mammals. Animals facing left are decreasing in population whereas animals facing right are stable or increasing. RJ’s use of color emphasizes the most crucial information while his use of shape and placement make this visualization delightful to look at.
Why Outsourcing Is So Last Year
Whereas for the past decade, technical and customer support has been in the vanguard of outsourced services, we’ve observed an interesting counter phenomena which I thought I’d share with fellow business leaders and perhaps try to give some insight into a growing trend.
5 Free Zendesk Apps that will Make Your Life 10 Times Easier
Here are 5 free Apps that we guarantee will make your life easier.
How to Provide the Best Internal Support
Two weeks ago iMovo and Zendesk collaborated to host a half-day event which drew special attention to how companies can provide great customer service .At the end of the event we asked all attendees to answer two simple questions to help us understand their number 1 issue. We thus gathered all the feedback and found that one issue was particularly niggling.
