Improving CX strategies results in delighted customers that are more likely to be retained
In a human-to-human world, businesses that still have not turned to a 360-customer centric approach must make the change. This is the path to thrive and be more flexible to context changes in 2022 and the years to come. In reality, this means improving your Customer Experience. What is the Customer Experience? CX is […]
The best practices for an effective Customer Experience in 2022
Organizations are forced to adjust their business strategies and adapt to the changing market realities, the outcome of the digital revolution. This transformation is being triggered by the customers, not driven by corporations. Modern consumers’ demand includes having material related to what they engage in, available on platforms they use, in a style they can relate to and when […]
Digital Transformation Wrapped – the most visited articles in 2021
In our lives and businesses, the end of the year sign signifies as time to reflect, and see what has been done, how we performed and adjust what we need to for the new year. Digital transformation is no exception, our team of experts have been sharing with you several articles on our four main domains: CRM, CX, Data Science […]
Blocking out the noise – When should we use outliers in our analysis?
In a previous article, we investigated possible ways to spot anomalies in your data. We shall now follow that up with a discussion about when it makes sense to make use of these data points in your analysis – and when not to do so – as well as looking at some other methods that […]
RPA as an asset to reduce costs and increase productivity
Have your operational expenses increased? Are you experiencing low productivity? If yes, then you should definitely consider Robotic Process Automation (RPA). This cutting-edge technology can help you revolutionize your business by improving your productivity and lowering your expenses. Here we discuss how RPA is an integral asset to a company and how it can help […]
Blocking out the noise – How to detect, handle and visualise outliers
Oprah Winfrey is one of the most famous names on the planet nowadays, having had an incredibly successful career as a talk show host for over 20 years and with an estimated net worth of $2.5billion. It is now also common knowledge that she was brought up in a poor family and experienced an incredibly traumatic upbringing […]
RPA at work – the revolution for business processes
Robotic process automation has been revolutionizing the organizational space for the past year or two. Forecasts predict that the RPA market will grow to $12 billion by 2023. According to Deloitte’s third annual RPA survey, 53% of respondents have been using robots for process automation in the past year. A survey by Gartner says that 72% […]
Is RPA a threat to your career?! The purpose is to help, not replace.
With the rise of automation, many have speculated about the effects that RPA may have on the workforce. Amid rumors and fake news, are these speculations worth paying attention to? The purpose of RPA is not to replace people but to help them. RPA aims to conduct repetitive, mundane tasks that keep people from reaching […]
Cultivating the right Data-Culture
‘A data culture is not just about deploying technology alone, it’s about changing culture so that every organization, every team and every individual is empowered to do great things because of the data at their fingertips.’ Satya Nadella, CEO at Microsoft When data flows through the analytics value chain there are several touchpoints – some […]
iMovo Limited appoints Solution Sales Consultant for its CRM business based in Portugal
iMovo Limited – Paola, Malta – October, 2021: Digitalisation Advisory firm, iMovo Limited announced today, that it has appointed Mr. Bashara Hinnawi as its new business development lead for Customer Relationship Management (CRM) Services. Bashara will be supporting and growing the current iMovo CRM practice in Portugal and Malta. In this role he will have a […]
