Zendesk: More than Meets the Eye. Unlocking Hidden Features with a Review

Laying the Groundwork – is your Zendesk being used to its maximum potential? To the uninitiated, Zendesk might be just another customer support tool. But those in the know recognize its vast capabilities. Yet, like any intricate software, Zendesk requires regular checkups to ensure optimal performance. Over time, without routine system reviews, businesses risk not […]

How to streamline and automate employee expenses with iMovo’s BizBox solution

Managing employee expenses can be a time-consuming and tedious task for both employees and finance teams. BizBox Employee Expense is an automated expense management solution that helps businesses of all sizes automate and streamline the entire expense claim process, saving up to 70% of the time typically spent manually handling the entire process, while increasing […]

iMovo Ltd launches Process Automation Solution – BizBox

An innovative solution that helps companies rapidly take advantage of their existing technology investment to automate existing manual processes, reduce cost and avoid high employment costs and recruitment. [Paola] – iMovo, a leading digitalisation and advisory company, today announced the launch of BizBox. Under the BizBox brand the company plans to release a number of […]

Understanding the way of Machine Learning

Machine learning (ML) has become one of the hottest topics in the tech industry and rightfully so! After all, machine learning has made so many innovations possible. It is, quite honestly, building the future. However, if you are new to this fascinating and complex world of technology and are wondering what exactly machine learning is, […]

The future of business is already here

The adage “the future is already here, it’s just not evenly distributed” applies very well to the business environment worldwide as well as our local business landscape. In the past few years, let’s say particularly since 2019, many organisations have changed beyond recognition. Let’s just take the average sized company in Malta for starters. People […]

The benefits of CRM implementation in the retail industry

Customer satisfaction is a key metric for retail businesses. This is because customer satisfaction drives repeat purchases, which often leads to higher revenue over time. A CRM system can help improve the customer experience and drive more positive reviews from your customers. It also helps you track the progress of each individual transaction so that you know what works best for your business. 

Of Carts, Horses and Evangelists

The COVID-19 pandemic has induced a marked and necessary drive towards digital transformation.  Such transformation is promoted as necessary to address the profound changes in consumer behaviour, the two most marked being a significant and sudden increase in online shopping and the relatively faster adoption of digital services. 

Using CRM to build better relationships with customers

Getting new customers is challenging for all businesses. However, it is even tougher to retain these customers and build a strong relationship with them. Businesses invest in various marketing strategies and customer service initiatives to grow and retain their customer base. The way a business manages its customer database determines its growth and success. 

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