What is the difference between Business Intelligence and Business Analytics?
About business data navigation and statistics. Establishing the main difference between Business Intelligence and Business Analytics. Their utilities, features and more.
Workforce Management Processes that cannot be ignored
Efficiency is something that businesses have targeted since the beginning. It’s one of those requirements that aren’t likely to change. That’s why we have technological solutions in the first place – to make businesses more efficient and reduce unnecessary expenditure.
Zendesk Actions for Slack
Slack, has quickly become the defacto internal messaging tool for a variety of companies in a variety of sectors not only because of its ease of use, but also because of its ability to integrate with other systems used internally. A system that allows the user to carry out actions in another system seamlessly, efficiently, and effectively is a godsend, and here one can draw parallels with Zendesk.
Workforce Management and AI
Workforce management, in a nutshell, is simply the managing of a workforce to make it as productive as possible. However, workforce management, when broken down, is actually made up of several processes and techniques.
Why employee Performance Management is important
Performance Management refers to a set of strategies and processes that help companies manage their employees and their productivity. With these strategies and processes, companies gain the ability to extract the best out of their employees. Here are a few more reasons why Performance Management is necessary for any organization.
Pitfalls of neglecting workforce management
Managing people can be gruelling at times. That’s why it’s a wise idea to invest in workforce management solutions. These solutions just make things a whole lot easier. If you’re still sceptical, let’s look at a few practical examples and see what happens when you fail to implement workforce management.
Workforce Management Software may be the solution to a better workplace environment
Good schedules provide a range of benefits such as reducing the cost of labour, generate more sales, and improve customer satisfaction. But, more importantly, they can make your employees happier and help establish a healthier workplace. Here’s how WFM can help create a healthier workplace.
The future of Customer Service with Zendesk and iMovo
We recently held our annual event ‘The future of Customer Service’ together with Zendesk at the exclusive Royal Malta Golf Club, Marsa. This event revolved around the topic of Artificial Intelligence and how it can boost your team’s productivity.
Mobile-Centric Workforce Management – Tips and Ideas
It’s obvious that most people across the world have gone mobile, but it’s only when you see the statistics that you realize just how pervasive mobile technology is. Here’s a figure – 8.5 billion. Yup, that’s the number of global mobile connections we have today. And the shocking part is that this figure is predicted to increase by 5% […]
Top trends in modern Workforce Management
The way people work continues to change and that means the way we manage the workforce needs to play catch-up. Speaking of changes in the workforce, here are the most significant workforce management trends that we can expect to see in the near future.
