The Missing Piece of your Modern Consumer 360°
This article shall attempt to provide a number of hints as to how an organisation can offset the difficulty of developing an effective customer profile through an efficient and effective support process.
Betting on Customer Support: Zendesk and iGaming
Quick, easy, and effective constitute the cornerstone of any successful business; however, they take on a greater importance in the highly competitive and impulse-driven iGaming industry. Let’s take a look at two Zendesk features that can turbocharge iGaming customer support.
And How Can I Assist You Today, Sir?
What are Chatbots? How do they work? Discover how Facebook Messenger and Zendesk are using chatbots to help businesses enrich their customers’ journeys.
The Zen of Social Customer Support
That the “the customer is always right” continues to haunt the corporate world to the delight to customers who seek to get the best out their hard-earned money. But it is progressively getting worse in the age of personal mass communication as customers easily resort to digital and social media if they don’t get it immediately right…
Listen Up more than Speaking Up on Social Media
How do you defend your social media reputation? How do you listen to conversations, spot the key influencers, and judge the ‘sentiment’ or mood? There are a few steps to take to make sure you benefit from good coverage and word of mouth and take the necessary action to counter any disparaging reviews or comments, irrelevant whether you deserve it or not.
Four Zendesk Apps for all Four Seasons
Zendesk enables you to seamlessly integrate an unlimited number of applications which further extend its capabilities. We have already highlighted five free apps in a recent article: “5 Free Zendesk Apps that will Make Your Life 10 times Easier”. We will continue where we left off and introduce you to another four Zendesk Apps which are very popular with our customers.
The Importance of Using CRM in your Business
There are countless ways to leverage the CRM towards developing new opportunities. Applications such as cross-selling, up-selling, profitability analysis, and campaign management are just a few, and innovative possibilities are evolving all the time.
Increase your impact with Microsoft Dynamics Marketing
Microsoft Dynamics Marketing is a stand-alone, integrated marketing management solution for marketing operations, planning, execution, and analytics across all channels—digital, social, and traditional.
Customer Support 7th Heaven – How to Get There in 7 Easy Steps
Online Help Centres provide customers with a complete self-service support option. Customers can use it as a knowledge base, community and customer portal. But, what makes a good help centre? What are the components that are critical for customers’ satisfaction?
5 Free Zendesk Apps that will Make Your Life 10 Times Easier
Here are 5 free Apps that we guarantee will make your life easier.
