Salesforce Solutions Expert
iMovo - Empowering Businesses with Salesforce
At iMovo, we are passionate about helping businesses unlock the full potential of Salesforce. With our deep expertise in Streamlining Processes, Maximising ROI, and Delivering Tailored Customisation and Training, we don’t just offer solutions—we empower your business to thrive. When you partner with us, you're not just using Salesforce; you’re turning it into a powerful strategic asset that drives growth and long-term success.
iMovo: Data-Driven Outcomes
Process optimisation
We maximise your operations, increase productivity, and maximize efficiency by leveraging Salesforce’s advanced features for seamless, effective business performance.
Maximise
ROI
Customisation and Training
Our Salesforce Expertise
- Accelerating Your Sales Success
Sales Cloud is a comprehensive CRM and sales automation suite designed to streamline every phase of your sales process, from lead management to analytics and forecasting. With Sales Cloud, over 100,000 customers worldwide can manage their teams and processes more effectively, pursue more opportunities in less time, and close more deals.
One of the standout features of Sales Cloud is its sales performance management software. This powerful tool helps sales reps prioritise leads, enabling them to close deals faster and more efficiently.
For managers, Sales Cloud provides sales performance management tools that deliver actionable insights across the team, helping to shape and refine overall sales strategies. These tools help reduce redundancies, optimise processes, prioritise critical actions, enhance communication, and provide instant access to vital information to drive sales success.
- Agentforce for Sales
Build a limitless sales team with Agentforce. These new autonomous agents autonomously nurture inbound leads 24/7 and coach every rep on every deal.
- Scale with Sales Cloud
Get complete visibility into your pipeline. Surface insights to speed up prospecting and opportunity management. Streamline processes with sales software tailored to your business.
- Humans with Agents
Accelerate revenue, from pipeline to paycheck with Sales Cloud — your complete growth platform that brings together the power of humans with agents at every step of the sales cycle.
- Elevate Your Customer Service
Service Cloud by Salesforce is one of the world’s most acclaimed cloud-based solutions for customer service, support, and case management. Whether through phone, web, chat, or email, Service Cloud empowers both agents and customers to connect swiftly and resolve issues efficiently.
With Service Cloud, you can offer faster, smarter self-service options, enabling customers to find the answers they need on their own terms. From comprehensive call-center management to live chat with an agent, from a robust knowledge base to self-service communities, Service Cloud covers every aspect of customer service.
The features of Service Cloud include case management, seamless customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
By streamlining your service team’s processes and reducing average call times, Service Cloud can significantly enhance both efficiency and customer satisfaction. This powerful software not only improves problem resolution but also elevates your entire customer service experience. It’s time to take your customer service to the next level with Service Cloud.
- Service Console Boost Productivity
By giving your reps everything they need to manage customer interactions on an easy-to-use to use workspace. Leverage AI and automation to help reps solve cases faster with intelligent recommendations, automated case wrap-up, and insights to optimize service operations.
- Omni-Channel Routing
Intelligently route work from any channel to the right service rep for the most efficient resolution based on skill set, availability, and capacity. Automatically assign work items to the most available and qualified queues, reps to assist customers more effectively and close cases faster.
- Generative AI-Powered
Increase customer satisfaction and reduce rep handle time with AI-generated replies on SMS, Whatsapp, and more. Use Agentforce Service Replies on any channel to analyze content from customer conversations in real time and generate replies based on the conversation or data from your company’s trusted knowledge base.
- Service Assistant uses generative AI
Step-by-step plans based on case-specific data to streamline customer support, enhance agent productivity, accelerate agent onboarding and ensure company policy compliance. By integrating intelligent automation with detailed service plans, organizations can achieve higher service standards, optimize resource allocation, and improve overall customer satisfaction.
- Transform Your Marketing Strategy
Marketing Cloud is a complete marketing platform designed to help you personalize every moment of engagement across the customer lifecycle. By connecting every department through actionable data and Agentforce, we empower teams to work together to build lasting customer relationships. No matter your tech stack, company size, or industry, Marketing Cloud can help you drive growth for your business.
- Unlock trapped data
Personalize every moment in real-time with contextual data about each customer available at your fingertips.
- Save time with AI
Create impactful campaigns faster with Agentforce helping to surface insights, define strategy, and generate content.
- Activate anywhere
Drive growth and loyalty with one platform for seamless engagement across the entire customer lifecycle.
- Elevate Your E-Commerce Experience
Salesforce Commerce Cloud is a leading e-commerce platform that provides companies with a robust and scalable solution to optimise their online presence. Harnessing the power of cloud technology, Salesforce Commerce Cloud delivers seamless and personalised shopping experiences across multiple digital channels, making it easier than ever for retailers to create engaging and dynamic online environments.
From intuitive storefronts to advanced merchandising tools, Salesforce Commerce Cloud equips retailers with everything they need to captivate customers. Key features include AI-driven personalisation, real-time inventory management, and integrated customer service, all designed to enhance customer satisfaction and drive sales.
This platform’s flexibility and agility make it an ideal choice for businesses of all sizes, adapting effortlessly to evolving market trends and consumer behaviours. Whether you’re operating in the B2B or B2C space, Salesforce Commerce Cloud offers a comprehensive suite of tools to streamline your operations, increase conversion rates, and optimise the entire online shopping experience.
- Digital Storefronts for Every Way You Sell
Operate B2C, B2B, and DTC businesses with flexible storefront options. Choose from templates, fully headless commerce, or a hybrid approach. See growth and scale easily with fast setup, shared data, and intuitive merchant tools.
- Commerce AI for Merchants
Empower teams with conversational AI to streamline merchandising tasks and drive growth. From site setup and personalized promos, to product descriptions and a digital concierge for personal shopping, achieve business outcomes fast.
- Unified Data
Unify your commerce, marketing, CRM, and third-party data with unified customer profiles to drive revenue and boost efficiency. Personalize promotions, optimize cart growth with item bundling, and automate tasks like back-in-stock alerts and service case management.
Contact Us
iMovo is a trusted Salesforce implementation partner, committed to helping businesses thrive by mastering customer relationship management—the foundation of lasting success.
Key benefits
Salesforce unites your teams with a 360-degree customer view, offering applications for every stage of the customer journey on a single platform.
Salesforce offers tailored solutions for businesses of all sizes and industries, helping you drive success and build lasting customer relationships.
Bring all your customer data together in one place to inform campaign strategy, audiences, and content. Use generative AI to create personalized messages and send them to prospects right where they are most likely to engage with them. When customers click on your ad or website, an automated message is sent to sales, notifying the team of a new lead.
Sell faster with automation for every task and workflow. Get trusted predictive and generative AI built into your CRM. Automated prompts tell you when it’s time to move, then Sales GPT can craft your emails, generate customer summaries, and even take notes on sales calls.
Scale support and boost productivity: From the contact centre to the field; with all your data on a single, trusted platform. Automate routine tasks and business processes. Give everyone AI-driven insights and tools they need to deliver personalised experiences that grow customer love.
Make it easy for everyone to make faster, smarter decisions with Tableau data visualizations, powered by AI. Easy-to-use dashboards make it simple for everyone to dig into the data and uncover and act on insights. And automated notifications alert team members when an atypical trend or new service issue is detected.
Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint with AI and automation powered by the Einstein 1 Platform.
