Automating Your Accounts Payable Invoice Processing

As the uncertain economic climate continues and businesses seek to optimise efficiency, they are beginning to understand the importance of accounts payable and the cost of this important but mundane process to the business. With this in mind, finance directors have been looking for ways to streamline the time-consuming manual processes that have crippled AP […]

Understanding the way of Machine Learning

Machine learning (ML) has become one of the hottest topics in the tech industry and rightfully so! After all, machine learning has made so many innovations possible. It is, quite honestly, building the future. However, if you are new to this fascinating and complex world of technology and are wondering what exactly machine learning is, […]

The future of business is already here

The adage “the future is already here, it’s just not evenly distributed” applies very well to the business environment worldwide as well as our local business landscape. In the past few years, let’s say particularly since 2019, many organisations have changed beyond recognition. Let’s just take the average sized company in Malta for starters. People […]

Of Carts, Horses and Evangelists

The COVID-19 pandemic has induced a marked and necessary drive towards digital transformation.  Such transformation is promoted as necessary to address the profound changes in consumer behaviour, the two most marked being a significant and sudden increase in online shopping and the relatively faster adoption of digital services. 

Artificial Intelligence – From Server to Table

AI can customize the experience for every customer and give the customers the assistance they need and deserve. Thanks to AI, you not only have a powerful customer and employee support set of solutions in your hands but an added marketing tool as well. Companies today need to take the next step and implement AI tools in their customer support strategy.

How to Make Effective Use of Chatbots For Your Business In 2020

Chatbots are increasingly being used by businesses to provide better customer service and are an important aspect of customer relationship management. By providing top-notch customer support and serving as a helpdesk for prospective customers, they take your business to the next level in the face of existing competition. Here’s how you can propel your business forward in 2020 by making effective use of Chatbots.

3 AI Trends To Watch for In 2020

Artificial intelligence holds immense promise in almost every major field, including healthcare, manufacturing, education, and finance. It is already helping us in every area of our lives and i is still evolving. To get your business AI-ready, you need to keep an eye on the latest trends. With that thought in mind, here are a few AI trends to watch for in 2020.

The Powerful Combination of AI and Big Data 

Most technological innovations are being driven by AI (Artificial Intelligence) and big data analytics. These fast-expanding innovations have seen rapid development over the years with no signs of slowing down. In fact, we are heading towards a future where these two technologies will be a part of every industry. 

AI-Human Collaboration: The Future of Customer Service Management

Customer service management is gradually evolving, moving from its traditional ways where a customer had to wait for a service representative to answer the same questions over and over again. This was tiring to even think of. But things are changing for the better, and the process is no longer this tedious.

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