International Women’s Day – Women in Tech at iMovo
International Women’s Day is a global day celebrating the social, economic, cultural, and political achievements of women around the world. Here at iMovo, I am part of the tech team where I have been for almost two years. I have only been in the tech industry for a short time. I graduated a few years […]
It’s Valentine’s Day, does your customer love you?
We’ve all been there, you’re shopping online for a thoughtful gift to your significant other, sometimes at the last minute, which by the way, I’m not condoning. The whole experience can be a bit stressful, especially if you have questions about the engraving on that watch, how much noise that mechanical keyboard makes, or if […]
Improving CX strategies results in delighted customers that are more likely to be retained
In a human-to-human world, businesses that still have not turned to a 360-customer centric approach must make the change. This is the path to thrive and be more flexible to context changes in 2022 and the years to come. In reality, this means improving your Customer Experience. What is the Customer Experience? CX is […]
The best practices for an effective Customer Experience in 2022
Organizations are forced to adjust their business strategies and adapt to the changing market realities, the outcome of the digital revolution. This transformation is being triggered by the customers, not driven by corporations. Modern consumers’ demand includes having material related to what they engage in, available on platforms they use, in a style they can relate to and when […]
Digital Transformation Wrapped – the most visited articles in 2021
In our lives and businesses, the end of the year sign signifies as time to reflect, and see what has been done, how we performed and adjust what we need to for the new year. Digital transformation is no exception, our team of experts have been sharing with you several articles on our four main domains: CRM, CX, Data Science […]
RPA at work – the revolution for business processes
Robotic process automation has been revolutionizing the organizational space for the past year or two. Forecasts predict that the RPA market will grow to $12 billion by 2023. According to Deloitte’s third annual RPA survey, 53% of respondents have been using robots for process automation in the past year. A survey by Gartner says that 72% […]
Five important CRM features that you can’t live without
Are you starting a new company? Maybe you’re in the process of digital transformation. One technology your company absolutely cannot ignore when you’re upgrading your technological prowess is the CRM system. What is a CRM System? A Customer Relationship Management (CRM) System is a technology that supports and supercharges all company-customer interactions. The various features in the […]
RPA – Why Process Automation can Transform Your Business?!
One of the most exciting developments of the past decade has been the advancements in artificial intelligence and automation more generally. More and more routine tasks and processes are becoming candidates to hand over to machines, freeing us up to work on higher-value things. The most accessible and approachable form of this is something called […]
Turn and Face the Change – How does the post-covid corporate environment look like?
All too often, change occurs in small, incremental, and sometimes organic stages; the history of flight or the automobile, the emergence of information communication technology (ICT) as well as modern healthcare are just a few examples of modern-day aspects that have emerged gradually over the years, decades and even longer timeframes. But occasionally, change happens […]
Portugal commits to Digital Transformation and opens opportunities
Digital transformation is a key driver of the transition from the industrial era to an era of connected and intelligent products. It has emerged as a phenomenon that contributes to this transition, causing a great impact on organizations and society in Portugal. The Public Administration Digital Transformation Strategy up to 2020 summarizes the Government vision […]
